Five Star Storage's Privacy Policy

This Privacy Policy (“Policy”) governs the terms and conditions under which you ("user,” "you," or “your”) are permitted to access or use the Five Star Storage (“us”, “we” or “our”) website, https://www.myfivestarstorage.com (hereinafter the “website").

We value your interest in Five Star Storage. We respect and share your concern about privacy. So that you understand our policies and your options, we have prepared this policy to explain what information we gather about you when you visit our website and related platforms, how we use it, and the safeguards we have in place to protect it. This Policy does not apply to “offline” activities or activities unrelated to the Policy unless otherwise expressly stated herein.

By accessing and using this website, you accept and agree to be legally bound by this Policy. If you do not agree with all of the terms of this Policy, you must discontinue access to and use of this website. The terms and conditions below are incorporated by reference into the Terms of Use Agreement of users of our products and services.

Depending on how you interact with us, we may collect the following categories of data relating to identified or identifiable individuals and households (“Personally Identifiable Information”):

General information: We receive and store any information you enter on our website or give us in any other way. This includes information that can identify you ("Personally Identifiable Information"), including your first and last name, telephone number, postal and email addresses and billing information (such as credit card number, cardholder name, and expiration date). We may also request information about your self storage unit rental preferences. You can choose not to provide information to us, but in general most of the information we request from you is required in order for you reserve a self storage unit, sign up for a discount, participate in a survey or contest, ask us a question, or initiate other transactions on our website. 

Proxy information: When you make a reservation for someone else through this website, we will request Personally Identifiable Information and self storage unit rental preferences about that individual. You should obtain the consent of other individuals prior to providing us with their Personally Identifiable Information and rental preferences, as any access to view or change their information will be available only through your account. 

Information from other sources: We also may periodically obtain both information about you from affiliated entities, business partners and other independent third-party sources and add it to our account information. Examples of information we may receive include: updated delivery and address information, purchase history, and demographic information. 

Automatic information: We automatically collect some information about your computer when you visit this website. For example, we will collect your IP address, web browser software (such as Firefox, Safari, or Internet Explorer), and referring website. We also may collect information about your online activity, such as units viewed and buttons clicked. Our goals in collecting this automatic information include helping customize your user experience and inhibiting fraud. 

Aggregators and advertisers: We receive Personally Identifiable Information from ad networks, data brokers, Targeted Advertising vendors, market research, and social media companies or similar companies who provide us with additional Personally Identifiable Information, e.g. Preference Data.

Social media companies: We may receive Personally Identifiable Information from Meta (e.g. Facebook and Instagram) and other social media companies when you interact with that social media company on or in connection with our services.

Data we create or infer: We, certain partners, social media companies, and third parties operating on our behalf, create and infer Personally Identifiable Information such as Preference Data or Aggregate Data based on our observations or analysis of other Personally Identifiable Information processed under this Policy, and we may correlate this data with other data we process about you.

Call recording: We have established proper procedures to protect the privacy of all callers and call recipients in connection with call recording services, and otherwise fully comply with all applicable laws, regulations and governmental or self-regulatory guidelines. We create a digital audio recording of incoming telephone calls which may then be played, replayed, transcribed, monitored, analyzed and archived by employees, contractors, officers, agents, authorized representatives or other trusted third parties of Five Star Storage. Content may include, without limitation, personal and non-personal data related to such calls. 

Biometric Data: We may operate video surveillance systems throughout the Facility that may include facial recognition or other biometric identification technologies which analyze images captured by the video surveillance system to identify individuals present at the facility.

Any collected Personally Identifiable Information will only be used in direct conjunction with your account and website needs. We will not sell or intentionally distribute Personally Identifiable Information to any sources outside Five Star Storage.

We use information about you for the following general purposes:

• We use sensitive billing information (such as cardholder name, credit card number, and expiration date) for the purpose of completing the self storage reservation(s) you make at our facilities;

• to provide you with the products and services you request; 

• to provide you with your self storage booking confirmation and updates; 

• to manage your account, including processing bills and providing rent notifications or property updates; 

• to communicate with you in general; 

• to respond to your questions and comments; 

• to measure interest in and improve our products, services, and website; 

• to notify you about special offers and products or services that may be of interest to you; 

• to otherwise customize your experience with this website; 

• to solicit information from you, including through surveys; 

• to resolve disputes, collect fees, or troubleshoot problems; 

• to prevent potentially prohibited or illegal activities; 

• for access monitoring, incident investigation, and/or safety and operational purposes. 

• to enforce our Terms of Use; and 

• as otherwise described to you at the point of collection. 

This website may share your information with the following entities and circumstances: 

• Trusted third-party vendors who provide services or functions on our behalf, including credit card processing, business analytics, customer service, marketing, distribution of surveys or contests, and fraud prevention. We may also authorize third-party vendors to collect information on our behalf, including as necessary to operate features of our website. Third-party vendors have access to and may collect information only as needed to perform their functions and are not permitted to share or use the information for any other purpose. They are also required to follow the same data security practices that we ourselves adhere to. 

• Business partners with whom we may jointly offer products or services, or whose products or services may be offered on our website. You can tell when a third party is involved in a product or service you have requested because their name will appear, either alone or with ours. If you choose to access these optional services, we may share information about you, including Personally Identifiable Information, with those partners. Please note that we do not control the privacy practices of these third-party business partners. 

• Referring websites. If you were referred to this website from another site (for example, through a link you clicked on another site that directed you to this one), we may share some information about you with that referring website. We have not placed limitations on the referring websites' use of your Personally Identifiable Information and we encourage you to review the privacy policies of any website that referred you here. 

• In response to subpoenas, court orders, or other legal process; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases we reserve the right to raise or waive any legal objection or right available to us. 

• When we believe it is appropriate to investigate, prevent, or take action regarding illegal or suspected illegal activities; to protect and defend the rights, property, or safety of our company or this website, our customers, or others; and in connection with our Terms of Service and other agreements. 

• In connection with a corporate transaction, such as a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy. 

• Companies within our corporate family. 

Other than as set out above, you will be notified when Personally Identifiable Information about you will be shared with third parties, and you will have an opportunity to choose not to have us share such information. 

We also may share aggregate or anonymous information with third parties. For example, we may share website visitor and self storage unit rental statistics. This information does not contain any Personally Identifiable Information and is used to develop content and services we hope you will find of interest. 

You can choose not to provide us with any information, although it may be needed to book your self storage or to take advantage of certain features offered on this site. 

• Occupant acknowledges that biometric data may be generated through automated analysis of video images and that such information may be associated with video recordings and other security data. Owner will use reasonable measures to protect biometric data from unauthorized access and will not sell, lease, trade, or otherwise commercially profit from biometric identifiers or biometric information. Biometric identifiers and biometric information will be retained only for so long as reasonably necessary to fulfill the purposes described above, or as otherwise required for security investigations, legal proceedings, or compliance with applicable law, after which such data will be permanently destroyed or anonymized within a commercially reasonable time. Owner may disclose video recordings or biometric information to law enforcement agencies, to courts or governmental authorities, to Owner’s security or technology service providers who assist with operation of the surveillance system, or as otherwise required by law. By entering into this Agreement and accessing the Facility, Occupant knowingly and voluntarily consents to the collection, capture, storage, and use of biometric identifiers or biometric information derived from video surveillance for the purposes described in this provision.

When you visit our website, it can be necessary to store and/or read certain data from your device by using technologies such as cookies.

On occasion our website may also set a "session cookie" which helps us administer the website. The session cookie expires when you close your browser and does not retain any information about you after it expires. If you do not want information collected through the use of cookies, you should be able to modify your browser preferences to provide you with choices relating to cookies.

We and our service providers may also use so-called "pixel tags," "web beacons," "clear GIFs" or similar means (collectively, "Pixel Tags") in connection with some of the website’s pages and HTML-formatted email messages to track your use of our website in order to provide you with more useful information and a more personalized experience the next time you visit. Pixel Tags do not contain any Personally Identifiable Information and allow us to count users who have visited certain pages of the website, to deliver branded services, and to help determine the effectiveness of promotional or advertising campaigns. When used in HTML-formatted email messages, Pixel Tags can tell the sender whether and when an email has been opened.

Ads that may appear on the website may be delivered to you by Five Star Storage or one of our advertising partners. Our advertising partners may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement. In this way, ad servers may compile information about where you, or others who are using your computer, saw their advertisements and determine which ads are clicked on. This information allows an ad network to deliver targeted advertisements that they believe will be of most interest to users. This privacy statement covers the use of cookies by Five Star Storage and does not cover the use of cookies by any advertisers.

Technical or functional cookies

Some cookies ensure that certain parts of the website work properly and that your user preferences remain known. By placing functional cookies, we make it easier for you to visit our website. This way, you do not need to repeatedly enter the same information when visiting our website and, for example, the items remain in your shopping cart until you have paid. We may place these cookies without your consent.

Statistics cookies

We use statistics cookies to optimize the website experience for our users. With these statistics cookies we get insights into the usage of our website.

Marketing/Tracking cookies

Marketing/Tracking cookies are cookies or any other form of local storage, used to create user profiles to display advertising or to track the user on this website or across several websites for similar marketing purposes.

Social media

On our website, we have included content from Facebook, X (Formerly Twitter), LinkedIn, WhatsApp and Instagram to promote web pages (e.g. “like”, “pin”) or share (e.g. “tweet”) on social networks like Facebook, X (Formerly Twitter), LinkedIn, WhatsApp and Instagram. This content is embedded with code derived from Facebook, X (Formerly Twitter), LinkedIn, WhatsApp and Instagram and places cookies. This content might store and process certain information for personalized advertising.

Please read the privacy statement of these social networks (which can change regularly) to read what they do with your (personal) data which they process using these cookies. The data that is retrieved is anonymized as much as possible. Facebook, X (Formerly Twitter), LinkedIn, WhatsApp and Instagram are located in the United States.

Most of these technologies have a function, a purpose, and an expiration period.

1. A function is a particular task a technology has. So a function can be to "store certain data."
2. Purpose is "the Why" behind the function. Maybe the data is stored because it is needed for statistics.
3. The expiration period shows the length of the period the used technology can “store or read certain data."

When you visit our website for the first time, we will show you a pop-up with an explanation about cookies. You do have the right to opt-out and to object against the further use of non-functional cookies.

Manage your opt-out preferences

Functional

The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.

Statistics

The technical storage or access that is used exclusively for statistical purposes.

Marketing

The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.

You can use your internet browser to automatically or manually delete cookies. You can also specify that certain cookies may not be placed. Another option is to change the settings of your internet browser so that you receive a message each time a cookie is placed. For more information about these options, please refer to the instructions in the Help section of your browser.

Please note that our website may not work properly if all cookies are disabled. If you do delete the cookies in your browser, they will be placed again after your consent when you visit our website again.

You have the following rights with respect to your personal data:

• You may submit a request for access to the data we process about you;

• You may object to the processing;

• You may request an overview, in a commonly used format, of the data we process about you;

• You may request correction or deletion of the data if it is incorrect or not or no longer relevant, or to ask to restrict the processing of the data.

To exercise these rights, please contact us at the contact information provided below in this Policy. If you have a complaint about how we handle your data, we would like to hear from you.

If you have any questions or wish to appeal any refusal to take action in response to a rights request, contact us at info@myfivestarstorage.com. We will respond to any request to appeal within the period required by law.

Much of the information on Five Star Storage is updated on a real-time basis and is proprietary or is licensed to Five Star Storage by our users or third parties. You agree that you will not use any robot, spider, scraper or other automated means to access the website for any purpose without our express handwritten permission. Additionally, you agree that you will not: 1) take any action that imposes or may impose (in our sole discretion) an unreasonable or disproportionately large load on our infrastructure; 2) copy, reproduce, modify, create derivative works from, distribute, or publicly display any content (except for user information) from the website without the prior express written permission of Five Star Storage and the appropriate third party, as applicable; 3) interfere or attempt to interfere with the proper working of the website, services or tools, or any activities conducted on or with the website, services or tools; or 4) bypass our robot exclusion headers or other measures Five Star Storage may use to prevent or restrict access to the website.

We appreciate hearing from you. Please be aware that by submitting content to this website by electronic mail, postings on this website or otherwise, including any self storage service reviews, photographs, video, questions, comments, suggestions, ideas or the like contained in any submissions (collectively, "submissions"), you (a) grant Five Star Storage and our affiliates a nonexclusive, royalty-free, perpetual, transferable, irrevocable and fully sub-licensable right to use, reproduce, modify, adapt, translate, distribute, publish, create derivative works from and publicly display and perform such submissions throughout the world in any media, now known or hereafter devised; and (b) grant us and our affiliates and sub-licensees the right to use the name that you submit in connection with such Submission, if they choose. 

However, you acknowledge that we may choose to provide attribution of your comments or reviews (for example, listing your name and hometown on a self storage service review that you submit) at our discretion. You further grant us the right to pursue at law any person or entity that violates your or our rights by a breach of this policy. We take no responsibility and assume no liability for any submissions posted or submitted by you. If you do not agree to our privacy policy terms, please do not provide us with any submissions. 

You are fully responsible for the content of your submissions, (specifically including, but not limited to, reviews posted to this website). You are prohibited from posting or transmitting to or from this website: 

1. any unlawful, threatening, libelous, defamatory, obscene, pornographic, or other material or content that would violate rights of publicity and/or privacy or that would violate any law; 

2. any commercial material or content (including, but not limited to, solicitation of funds, advertising, or marketing of any good or units); and

3. any material or content that infringes, misappropriates or violates any copyright, trademark, patent right or other proprietary right of any third party. You shall be solely liable for any damages resulting from any violation of the foregoing restrictions, or any other harm resulting from your posting of content to this website. You acknowledge that Five Star Storage has the right to control (e.g. use, publish, remove) any content you submit without notice to you. If you submit more than one review for the same self storage service, only your most recent submission is eligible for use.

While Five Star Storage takes commercially reasonable measures to help safeguard your Personally Identifiable Information from unauthorized access and disclosure, you should be aware that it is impossible to guarantee absolute security with respect to information sent through the Internet. Accordingly, we do not guarantee that any and all safeguards that we use to protect your Personally Identifiable Information will work.

Our user accounts are secured by user-created passwords. We take precautions to insure that user account information is kept private. We use reasonable measures to protect user information that is stored within our database, and we restrict access to user information to those employees who need access to perform their job functions, such as customer service personnel and technical staff. Please note that we cannot guarantee the security of user account information. Unauthorized entry or use, hardware, or software failure, and other factors may compromise the security of user information at any time. For any additional information about the security measures we use on Five Star Storage, please contact us at: info@myfivestarstorage.com. 

You may have certain rights and choices regarding the Personally Identifiable Information we process. Please note, these rights may vary based on the country or state where you reside, and our obligations under applicable law.

Your Rights

You may have certain rights and choices regarding the Personally Identifiable Information we process. See the Regional Supplement section below for rights available to you in your jurisdiction. To submit a request, contact us at the contact information provided below. We verify your identity in connection with most requests, as described below.

Verification of Rights Requests

If you submit a request, we typically must verify your identity to ensure that you have the right to make that request, reduce fraud, and to ensure the security of Personally Identifiable Information. If an agent is submitting the request on your behalf, we reserve the right to validate the agent’s authority to act on your behalf.

We may require that you match Personally Identifiable Information we have on file in order to adequately verify your identity. If you have an account, we may require that you log into the account to submit the request as part of the verification process. We may not grant access to certain Personally Identifiable Information to you if prohibited by law.

Your Choices

Marketing Communications

You can withdraw your consent to receive marketing communications by clicking on the unsubscribe link in an email (for email), by responding with “OPT-OUT,” STOP, or other supported unsubscribe message (for SMS), by adjusting the push message settings for our mobile apps using your device operating system (for push notifications), or for other communications, by contacting us at the contact information provided below. To opt-out of the collection of information relating to email opens, configure your email so that it does not load images in our emails.

Withdrawing Your Consent/Opt-Out

You may withdraw any consent you have provided at any time. The consequence of you withdrawing consent might be that we cannot perform certain services for you, such as location-based services, personalizing or making relevant certain types of advertising, or other services conditioned on your consent or choice not to opt-out.

Precise Location Data

You may control or limit Precise Location Data that we collect through our Services by changing your preferences in your device’s location services preferences menu, or through your choices regarding the use of Bluetooth, WiFi, and other network interfaces you may use to interact with our Services. Note, we may collect General Location Data even if you opt out of the collection of Precise Location Data.

Cookies, Similar Technologies, and Targeted Advertising

General - If you do not want information collected through the use of cookies, you can manage/deny cookies (and certain technologies) using your browser’s settings menu or our Manage Cookies page. You may need to opt out of third-party services directly via the third party. For example, to opt-out of Google’s analytic and marketing services, visit Google Analytics Terms of Use, the Google Policy, or Google Analytics Opt-out.

Targeted Advertising - You may opt out or withdraw your consent to Targeted Advertising by contacting us a provided for herein. In some cases, you may be able to opt-out by submitting requests to third party partners, including for the vendors listed below:

• Google Ad Settings

• Facebook Custom Audience Pixel

• Twitter Audience Pixel

• Digital Advertising Alliance’s opt-out 

• Network Advertising Initiative opt-out

Global Privacy Control (GPC) - Our website may support certain automated opt-out controls, such as the Global Privacy Control (“GPC”). GPC is a specification designed to allow Internet users to notify businesses of their privacy preferences, such as opting-out of the sale/sharing of Personally Identifiable Information. To activate GPC, users must enable a setting or use an extension in the user’s browser or mobile device. Please review your browser or device settings for more information regarding how to enable GPC.

Please note: We may not be able to link GPC requests to your Personally Identifiable Information in our systems, and as a result, some sales/sharing of your Personally Identifiable Information may occur even if GPC is active. See the Regional Supplement section below for more information regarding other opt-out rights.

Do-Not-Track - Your browser may offer you a “Do Not Track” option, which allows you to signal to operators of websites and web applications and services (including behavioral advertising services) that you do not wish such operators to track certain of your online activities over time and/or across different websites. We do not support Do Not Track requests at this time.

When you provide Personally Identifiable Information to one of our website’s e-commerce partners, vendors or advertisers, this transaction will occur in connection with the site of the e-commerce partner, vendor or advertiser, not on the website, and, as such, the information you provide is collected pursuant to and controlled by the privacy policy of such e-commerce partner, vendor or advertiser. We are not responsible for such parties’ privacy policies and we encourage you to familiarize yourself with the applicable privacy policy of the e-commerce site with which you transact business or to contact the operator of such site for more information.

Please be aware that at times, at the request of or on behalf of our e-commerce partners, vendors or advertisers, we may "pre-populate" forms with your Personally Identifiable Information for your review, and, if you so choose, for submission to such e-commerce partners, vendors or advertisers. Accordingly, we encourage you to review each pre-populated form carefully before agreeing to submit your Personally Identifiable Information to determine who is seeking to collect your information, and to familiarize yourself with the applicable privacy policy governing use of any Personally Identifiable Information collected about you.

Any information collected, including Personally Identifiable Information, shall be retained by us for as long as necessary for us to fulfill your request, administer various programs, provide services, to comply with our legal obligations, meet regulatory requirements, investigate incidents/crimes, resolve disputes between users or third parties, prevent fraud and abuse, to enforce this Policy and our Terms of Use, and/or for other business purposes. We may retain Personally Identifiable Information if requested by law enforcement. Generally, we retain Personally Identifiable Information for so long as it is reasonably necessary to achieve the relevant processing purposes described in this Policy, or for so long as is required by law. What is necessary may vary depending on the context and purpose of processing. We generally consider the following factors when we determine how long to retain data (without limitation):

• Retention periods established under applicable law;

• Industry best practices;

• Whether the purpose of processing is reasonably likely to justify further processing;

• Risks to individual privacy in continued processing;

• Applicable data protection impact assessments;

• IT systems design considerations/limitations; and

• The costs associated continued processing, retention, and deletion.

We will review retention periods periodically and may pseudonymize or anonymize data held for longer periods.

This is a general audience website and does not offer services directed to children under the age of 13. We do not target our services or this website to children under 13. We do not knowingly collect Personally Identifiable Information from children under the age of 13. Should we receive a request from a child whom we know to be under 13, we will use any Personally Identifiable Information provided by the child for the sole purpose of responding once directly to that child's request and then will delete the Personally Identifiable Information. If we otherwise gain actual knowledge that a child under the age of 13 has provided any Personally Identifiable Information to us, we will immediately delete this information.

Our website, and any services provided by or through the website, are intended for use by users located in the United States of America.  If you access our website from outside of the United States of America, any Personally Identifiable Information provided by you may be transferred into the United States of America. By using our website, you consent to the transfer of Personally Identifiable Information and you consent to such transfer and use of Personally Identifiable Information being governed solely by the applicable laws of the United States of America, which may not be as stringent as your own country or region.

You agree that Five Star Storage is not responsible for any electronic communication and/or Personally Identifiable Information which may be lost, altered, intercepted or stored without authorization during the transmission of any data whatsoever across networks not owned or operated by Five Star Storage. Five Star Storage does not guarantee that your Personally Identifiable Information will not be misused or disclosed to third parties. Five Star Storage will not have any liability to you for any such misuse or disclosure.

To update, modify or remove your Personally Identifiable Information, or opt out of any future contact from us, please access your online account and/or contact us at:

By email: info@myfivestarstorage.com

By mail: 

Five Star Storage LLC
125 Archered Way
Huntsville, AL 35761

If you request the deletion of Personally Identifiable Information, we will make all attempts to do so in a reasonable time period, but may retain some Personally Identifiable Information in order to comply with applicable laws, regulations, ordinances and the like. 

All terms and conditions set forth in our Terms of Use are hereby incorporated into this Policy. Use of https://www.myfivestarstorage.com acknowledges acceptance of our Terms of Use and Policy.

If there are any changes to this Policy, we will post them on this website. Any changes will be effective as of the date we post them on the Website or send the email (whichever is later). Your continued use of our website and our services constitutes your acknowledgment of any revised Policy.

Notices with respect to this website or this Policy should be sent to: 

Five Star Storage LLC
125 Archered Way
Huntsville, AL 35761

Email: info@myfivestarstorage.com

Phone: 256-945-7837 

We will review and address all notices that comply with the policies above. 

We suggest that you consult your legal advisor before filing a notice or counter-notice. Also, be aware that you may be liable for damages if you make a false claim of privacy violations.